Refund Policy
Understand our return and refund policies for purchases made at our store.
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At Corvien, we want you to feel confident about your purchase.
Returns are accepted within 3 days of delivery. To initiate a return, please contact us within this period and arrange for the product to be sent back to us in a secure and safe package.
The customer is responsible for the product's condition and safety while it is being returned to us. Corvien will not be liable for any damage, loss, leakage, or deterioration that occurs during return shipping. We strongly recommend using appropriate protective packaging to ensure the product reaches us safely.
Once we receive the returned product, it will be inspected to verify its condition. The product must be returned in good condition and without damage. If the product is found to be damaged, tampered with, or otherwise not in an acceptable condition upon inspection, the return request may be declined and no refund will be applicable.
If the returned product passes inspection, a full refund will be processed. Refunds will be issued through the original payment method where applicable, or through an alternative method agreed upon by both parties.
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving the order so we can evaluate the issue. This may include requesting photos or other relevant information to verify the claim.
In such cases, we will arrange a return, replacement, refund, or other appropriate resolution after reviewing the issue.
At Corvien, we offer exchanges to ensure you're satisfied with your purchase.
Exchanges are available within 3 days of delivery, provided the product is unused, in perfect condition, and in its original packaging. To request an exchange, the product must be sent back to us for inspection.
The customer is responsible for the product's condition and safety while it is being returned to us. Any damage that occurs during return shipping may result in the exchange request being declined.
Once received, the product will be checked to ensure it meets our exchange criteria before an exchange is approved.
The exchange value must be equal to or greater than the original purchase amount. If the selected product is of higher value, the price difference must be paid by the customer.
Corvien reserves the right to decline an exchange if the product does not meet the above conditions.
To initiate an exchange or for any questions, please contact us through any of the following channels:
Instagram: @corvien.co
WhatsApp: +8801312592710